The University of New Timbuktu sbA Press does offer Returns and Exchanges for many of our Products. Read Below Carefully!
- All E-Book & Audiobook orders are Final Sale.
- All Skincare, Haircare, Fragrance, Health & Wellness, Bath & Body orders are Final Sale.
- All International orders are Final Sale.
- All Electronic Gift Cards are Final Sale.
For all other items, we accept returns or exchanges up to 14 days after the courier recorded delivery date.
To begin your return, email info@sba-press.universitynewtimbuktu.africa with subject line: RETURN REQUEST: ORDER XXXXX. Please wait for our confirmation email before you send back your package.
To begin your exchange, email info@sba-press.universitynewtimbuktu.africa with subject line: EXCHANGE REQUEST: ORDER XXXXX. Please wait for our confirmation email before you send back your package.
Instructions will be sent upon approval from a University of New Timbuktu sbA Press team member. We will not accept any packages that have not been authorized for return or exchange.
Return/Exchange Processing
Once we receive the package, please allow 5 business days for University of New Timbuktu sbA Press to process the return or exchange. For returns, check with your bank, credit card, or other method of payment to confirm the refund. If the refund hasn't posted after two weeks, please contact us directly: info@sba-press.universitynewtimbuktu.africa.
Gift Returns
Please email us at info@sba-press.universitynewtimbuktu.africa with "GIFT RETURN" in the subject line. We are happy to offer exchanges or electronic gift cards for the value of the item.